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Användarvillkor webshop

Knorr-Bremse web shop - Terms of Use

(hereinafter “Terms of Use”)
What is in these terms?
These terms tell you the rules for using the Knorr-Bremse Commercial Vehicle System’s web shop (available at https://www.mytruckservices.knorr-bremse.com, hereinafter “web shop”).
Who we are and how to contact us
The web shop is an online service operated by Knorr-Bremse Systeme für Nutzfahrzeuge GmbH (hereinafter “Knorr-Bremse”) for you as a contracted Knorr-Bremse distributor and registered customer of Knorr-Bremse. Requirement for the participation in the use of the web shop is that you as our customer are a company with a valid VAT identification number.
To contact us, please email webshop.uk@knorr-bremse.com or call your nearest Knorr-Bremse customer service.
By first registration, you accept these terms
By first registration and by using our web shop, you confirm that you accept these Terms of Use and that you agree to comply with them. The use of the web shop and its features is subject to the following conditions. Please read them carefully.

How you become a registered customer for the web shop
For admittance, you must electronically fill in the registration form on our website www.knorr-bremseCVS.biz and send it to us. Any access to online ordering at the web shop first requires the completion of a written, signed addendum to your applicable Knorr-Bremse distributor contract. As soon as the distributor contract and the addendum are signed and returned, Knorr-Bremse will approve of your registration request and activate your account so that you will become a registered customer and can use all features of the web shop hereafter.

We may make changes to these terms
We reserve the right to amend these Terms of Use for valid reasons; in particular in the case that certain legal requirements have to be implemented, the change of jurisdiction requires a clause amendment or market conditions in the industry change. The same applies if an amendment becomes necessary in order to eliminate doubts in interpretation that have arisen.

You must keep your account details safe
If you register and use the Knorr-Bremse web shop, you are provided with or choose a user identification and a password. Thereafter password changes will be requested every 90 days. You must treat this information as confidential. The distributor agrees to designate an employee as the authorized Company Key User and to inform Knorr-Bremse whenever the designee for this role changes. The Company Key User will be responsible for the set-up and allocation of account holders’ roles within the distributors' organization. The Company Key User is also responsible to deactivate a user identification upon a person leaving the employment of the distributor. You must not disclose your password to any third party. If you know or suspect that anyone other than you knows or uses your user identification or password, you must promptly notify us at webshop.uk@knorr-bremse.com. You agree to accept responsibility for all activities that occur under your user identification and your password. New passwords will only be emailed to the account holder’s email address as shown in the account holder’s profile. We have the right to disable your user identification, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

How you may use material on our web shop
We are the owner or the licensee of all intellectual property rights on our web shop, and in the material published on it. Those works are protected by copyright laws and treaties around the world, even if they are not labelled as such. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our web shop for your personal use and you may draw the attention of others within your organization to content posted on our web shop.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from our licensors or us.
If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We may suspend or withdraw our site
Our web shop is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our web shop for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up to date.

We are not responsible for internet access or viruses
We do not guarantee that our web shop will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our web shop. You should use your own virus protection software.

We are not responsible for websites we link to
Where our web shop contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. Therefore, we are not liable for illegal, incorrect, or incomplete content or for damages caused by using linked content.

Rules about linking to our web shop
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact webshop.uk@knorr-bremse.com.

Other terms which may apply to you
These Terms of Use refer to the following additional terms, which also apply to your use of our web shop:
The Knorr-Bremse Distributor Contract
The Addendum to the Knorr-Bremse Distributor Contract for Online Ordering
The Knorr-Bremse Data Protection Declaration for the Processing of Data
The Knorr-Bremse policies, in particular the product warranty policy and core policy

The Knorr-Bremse Warranty Submission
You understand and agree that the use of the web shop warranty section constitutes claimant's agreement that Knorr-Bremse is given the right to audit claims submitted for consideration, and that any submission is subject to the terms of the applicable Knorr-Bremse product warranty policy (or policies).

The Knorr-Bremse Core Return Submission
You understand and agree that use of the web shop core return section constitutes the sender’s agreement that Knorr-Bremse is given the right to audit core returns submitted for consideration, and that any core return submission is subject to the terms of the applicable Knorr-Bremse core policy (or policies).

The Knorr-Bremse Terms & Conditions of Sale
You understand and agree that if you purchase goods from our web shop, the terms and conditions of your Knorr-Bremse distributor contract, which shall govern any Knorr-Bremse products, will apply to the sales. If a valid and existing distributor contract is not in place for any reason, then any product sales shall be subject to the Knorr-Bremse Terms and Conditions of Sale.

Our responsibility for loss or damage suffered by you
We accept liability for the content of this web shop in accordance with the law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We exclude all implied conditions, warranties, representations or other terms that may apply to our web shop or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use our web shop or use of or reliance on any content displayed on our web shop.
In particular, we will not be liable for loss of profits, of sales, of business or business interruption, loss of anticipated savings, loss of business opportunity, of reputation, or any indirect or consequential loss or damage.

How we may use your personal information
Knorr-Bremse is sensitive to privacy issues on the Internet and is committed to protecting your privacy on our websites. We take precautions to keep all information obtained from our online visitors secure against unauthorized access and use, and we periodically review our security measures. We have established the following guidelines to explain the way in which we use information gathered from visitors to our websites:
Forms that you fill in to interact with Knorr-Bremse may request that you give us information such as your name, e-mail address, mailing address or telephone number. Whenever that is the case, we will establish a secure connection with your web browser. Please note, you must be 16 years or older to submit any personal information to this site. Knorr-Bremse may use information gathered through forms on the site for its own communication or marketing purposes, but will not sell, distribute, or lease your information to third parties unless we have your permission, or we are required by law to do so. Note that our Websites contain links to other third-party websites. Although we reasonably attempt to link only to websites that share our concern for customer information privacy, we are not responsible for their content or their own privacy practices. Furthermore, we will only use your personal information as set out in our data protection declaration for the processing of data.

Which country's laws apply to any disputes
Should disputes of a legal nature arise from the use of the information contained in this catalogue, these shall be subject exclusively to the rules of German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Should any provision of these Terms of Use, or any provision incorporated into these Terms of Use in the future, be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms of Use shall not be affected thereby.



Skyddandet av din personliga data är viktigt för oss. Därför hanterar Knorr-Bremse all personlig data i överensstämmelse med EU General Data Protection Regulation (GDPR) och andra applicerbara lagar gällande dataskydd och datasäkerhet.
Denna infarmation visar i detalj hur vi hanterar din personliga datanär du använder Knorr-Bremse CVS kundportal som representant för en av våra kunder. För detaljerad information kring hur vi hanterar din personliga data då du besöker vår hemsida, hänvisar vi till personlig integritet hemsida.


Ansvarig enligt dataskyddslagen är

Knorr-Bremse Systeme für Nutzfahrzeuge GmbH
Moosacher Str. 80
80809 Munich
Phone: +49 89 3547-0
Email: info@knorr-bremse.com

Kontaktuppgifter dataskyddsansvarig person:

Corporate Data Protection Officer
Moosacher Str. 80
80809 Munich
Email: dataprotectionofficer@knorr-bremse.com

Avsikter med, och laglig grund för, hanterande av personlig data

Vi samlar in och hanterar din personliga data för att ge dig möjlighet att beställa varor i vår webshop för det företag du representerar.

Laglig grund för vårt hanterande av din personliga data är utförandet av vårt avtal i enlighet med Art. (1) GDPR (där vi fastställer en affärsförbindelse direkt med dig som kund) eller vårt legitima intresse i att uppfylla vårt avtal med det företag du representerar (vår kund) enligt Art. 6 (1) i GDPR.

Vi samlar in din personliga data antingen direkt via det formulär du fyller i vid ansökan om behörighet till vår webshop, eller via den person vår kundadministratör auktoriserat att administrera det företag du representerar i vår webshop (kundadministratör).

Hanterande av personlig data

Vi använder oss av en tredjepartstjänst för att driva och underhålla vår CVS kundportal. Denna tredje part hanterar din personliga data enkom för att möjliggöra de tjänster vi beställt av dem. Tredje part inom EU omfattas även de av GDPR. Om vi anlitar tredje part placerad utanför EU garanterar vi att de tillämpar dataskyddsprinciper i enlighet med EU's standardavtalsklausuler (kopia kan skickas på begäran).

Viss personlig data kan göras tillgänglig även för andra tredje parts företag, t.ex. speditörer och fraktbolag.

Avlägsnande av personlig data ur vår databas

Vi lagrar din personliga data för att göra det möjligt för dig att använda vår webshop. Vi raderar din personliga data så snart en förfrågan om att avsluta ditt konto inkommer från din kundadministratör, eller om det underliggande kontraktet mellan det företag du representerar och Knorr-Bremse upphör att gälla.

Din kundadministratör kan närsomhelst begära att ditt konto avslutas. Om det finns laglia krav på oss att lagra din personliga data under viss tid efter kontots avslutande kommer vi att radera din data först då denna tidsperiod är utgången.


Kakor är små textfiler som lagras i din dator och sparas av din webläsare. Vi använder kakor för att göra ditt användande av vår webshop så smidigt som möjligt. De kakor vi använder lagrar ingen personlig data. De är sessionskakor som raderas efter avslutat besök i webshopen.

Dina rättigheter

Om du vill att vi avslutar ditt konto eller kompletterar din personliga data, ber vi dig kontakta din kundadministratör.

Utöver detta har du oxå rätt att:

  • Se en sammanställning över den personliga data vi har lagrat om dig;
  • Korrigera felaktig eller ofullständig data;
  • Få din personliga data raderad;
  • Begränsa hanteringen av din personliga data;
  • Få tillsänt den personliga data vi har lagrat om dig i ett maskinläsbart format som sedan kan sändas vidare till annan part;
  • Avstå från vår hantering av din personliga data.

Om du har gett oss tillstånd att hantera din personliga data kan du ändå dra tillbaka detta tillstånd närhelst du vill. Detta tillbakadragande påverkar dock inte lagligheten i medgivandet innan det drogs tillbaka.

Även om vi enbart hanterar din personliga data i avseende att genomföra våra lagenliga intressen, har du ändå rätt protestera mot denna hantering när som helst baserat på din enskilda situation. Vi kommer då genast att upphöra med att hantera din personliga data såvida vi inte kan påvisa övertygande och lagstadgade skäl, som övertrumfar dina skäl, rättigheter och friheter. Vi är då berättigade till fortsatt sådan hantering av din personliga data för att säkerställa, utöva och försvara dina lagstadgade krav.

Om du har frågor kring personlig integritet i vår kundportal, eller om du vill använda dig av dina rättigheter som föremål för datainsamling, vänligen kontakta oss på privacy@knorr-bremse.com privacy@knorr-bremse.com.

"Vi tar dina förfrågningar på största allvar och kommer att göra allt för att lösa eventuella problem eller önskemål. Utöver detta har du rätt att, närsomhelst, anmäla ev klagomål till lämplig kompetent dataskyddsmyndighet. I Sverige görs sådan anmälan till: Datainspektionen Box 8114 104 20 Stockholm